ΕΡΓΑΣΙΑ ΣΤΗΝ JCC

JCC is seeking to recruit a dynamic individual to fulfil the role of an Issuing Technical Analyst for its Digital, Information & Technology Department based in Nicosia.
The ideal candidate should be a strong team player, possess strong analytical skills and be able to effectively multitask in a fast-paced and demanding environment.
The Issuing Technical Analyst will work exclusively on the Issuing Card Management System being responsible for the evaluation, design, implementation and ongoing support of the Card Management Applications.

Job Duties/ Main Responsibilities:

• Act as the lead subject matter expert for the Issuing Card Management System.
• Analyze business and technical requirements.
• Translate client’s requirements into technical solutions.
• Perform software analysis, programming, testing, and debugging.
• Provide support to users for Card Management Systems functionalities.
• Develop comprehensive end to end test cases and execute testing at data, interface and application levels to confirm that these are designed in accordance with business requirements.
• Drive project delivery from project inception through to deployment and postproduction support.
• Conduct root cause analysis to investigate problems and errors.
• Liaise with software vendors for new functionalities and changes.
• Perform technical and operational training to users.

Personal Skills, Knowledge, Experience and Qualifications:

• Bachelor’s Degree or equivalent in Computer Science or other relevant subjects.
• Minimum 4 years of experience in similar position and industry.
• Experience in Payment Cards and/or Card Issuing systems is requirement.
• Good Knowledge of SQL and PL/SQL is requirement.
• Strong understanding of testing concepts and methodologies.
• Programming skills in C, C++ or JAVA will be considered an advantage.
• Hands on experience in all phases of test execution.
• Strong analytical and problem-solving skills.
• Excellent spoken and written Greek and English communication skills.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic individual to fulfil the role of a Card Issuing Technical Analyst for its Digital, Information & Technology Department based in Nicosia.

The ideal candidate should be a strong team player, possess strong analytical skills and be able to effectively multitask in a fast-paced and demanding environment.

The Card Issuing Technical Analyst will work exclusively on the Issuing Card Management System being responsible for the evaluation, design, implementation, and ongoing support of the Card Management Applications.

Job Duties/ Main Responsibilities:

• Analyze business and technical requirements.
• Translate client’s requirements into technical solutions.
• Perform software analysis, programming, testing, and debugging.
• Provide support to users for Card Management Systems functionalities.
• Develop comprehensive end to end test cases and execute testing at data, interface and application levels to confirm that these are designed in accordance with business requirements.
• Conduct root cause analysis to investigate problems and errors.
• Liaise with software vendors for new functionalities and changes.
• Perform technical and operational training to users.

Personal Skills, Knowledge, Experience and Qualifications:

• Bachelor’s Degree or equivalent in Computer Science or other relevant subjects.
• Good Knowledge of SQL and PL/SQL will be considered an advantage.
• Programming skills in C, C++ or JAVA will be considered an advantage.
• Strong analytical and problem-solving skills.
• Excellent spoken and written Greek and English communication skills.

An attractive remuneration package will be offered to the successful candidate.

All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic individual to fulfil the role of a Database Administrator for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player, possess strong analytical skills and be able to effectively multitask in a fast-paced, demanding and highly regulated environment. The Database Administrator will ensure that the day-to-day activities related to database management run smoothly.

Job Duties:

• Function as a database administration subject matter expert, providing technical guidance and support in all aspects of database administration.
• Analyse business and technical requirements to determine the most appropriate database solutions that align with business objectives, including commercial and open-source options.
• Translate customer requirements into technical solutions and ensure seamless integration and optimal performance using various database technologies.
• Perform software analysis, scripting, testing and troubleshooting to develop and maintain robust and efficient database systems for various database platforms.
• Provide comprehensive support to users, addressing their questions and issues related to database functionalities.
• Develop and execute comprehensive end-to-end test cases, validating database system design and functionality based on business requirements and considering various database architectures.
• Take ownership of project delivery, overseeing the entire project lifecycle from design to deployment and post-deployment support for various database platforms.
• Conduct in-depth root cause analysis to investigate and resolve issues and errors, minimize system disruption and optimize performance across multiple database technologies.
• Collaborate with software vendors and open-source communities to evaluate and implement new features and system changes, ensuring continuous improvement.
• Deliver technical and operational training to users, enabling them to effectively utilize and maximize the benefits of database systems, including various commercial and open-source options.
• Designing database backup, archiving and storage strategy.
• Identifying, reporting, and managing database security issues, audit trails and forensics.

Required skills/qualifications:

• Solid database administration skills.
• Hands-on experience in Microsoft SQL databases.
• Solid understanding of testing concepts and methodologies to ensure the delivery of high-quality and reliable database solutions for multiple database platforms.
• Excellent analytical and problem-solving skills with the ability to efficiently identify and resolve complex database issues.
• Excellent communication skills, both verbal and written, in Greek and English, enabling effective collaboration and clear documentation.
• Self-motivated and able to work under minimal supervision.
• Minimum of 1 year of relevant experience in a similar position and industry.

Nice to have skills/qualifications:

• Familiarity with Oracle technologies such as Golden Gate, Data Guard and RAC.
• Experience in Microsoft Always-On for database failover clustering and availability solutions.
• Experience in database administration on cloud-based platforms.
• Familiarity with MariaDB, MySQL and NoSQL technologies.
• Proficiency in scripting languages (e.g., PowerShell, Python, or Bash) for task automation and database administration.
• Experience in all phases of test execution, including test planning, execution and reporting.

Academic Qualifications:

• Computer Science/Engineering degree or equivalent work experience.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic individual to fulfil the role of a Software Support Engineer to be part of its Digital, Information & Technology Department based in Nicosia.

The ideal candidate should be a strong team player and should possess strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment.

Support Engineer will play a crucial role in providing technical assistance and support to our customers and internal teams. Candidate will be responsible for resolving technical issues related to the e-commerce platform, ensuring smooth operations, and delivering top-notch customer support. Additionally, candidate will actively contribute to software improvement initiatives, identifying areas for enhancement and working closely with the development team and the software vendors to implement solutions that enhance platform performance and user experience.

Job Duties/ Main Responsibilities:

• Provide technical support for payment applications, ensuring maximum uptime and resolving issues in a timely manner.
• Identify, troubleshoot and resolve system issues related to payment applications, collaborating with cross-functional teams as needed.
• Monitor application performance and system logs to detect anomalies, proactively address potential issues and ensure system integrity.
• Collaborate with development teams to support integration projects, ensuring compatibility with third-party systems and payment schemes (Visa, Mastercard, etc.).
• Work closely with software vendors to implement new solutions or changes that enhance platform performance and user experience.
• Assist in the testing, deployment and rollout of new features, updates, and patches to the payment applications.
• Maintain accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guides.
• Ensure all activities adhere to security and compliance standards, particularly those set by payment schemes and regulatory bodies (e.g., PSD2, PCI DSS).
• Provide guidance and training to internal users on application functionality and best practices.

Personal Skills, Knowledge, Experience and Qualifications:

• Bachelor’s Degree or equivalent in Computer Science or other relevant subjects.
• Knowledge of Web services, API integrations and authentication services.
• Basic Knowledge of Linux and Microsoft operating systems.
• Basic knowledge of SQL, PL/SQL and database systems.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues.
• Team player with excellent interpersonal and relationship skills.
• At least 1 year of experience in software support position or a related role will be considered an advantage.
• Basic knowledge of programming languages will be considered an advantage.
• Basic knowledge of networking concepts, including TCP/IP, DNS, VPN, firewalls, and load balancing.
• Previous experience in ecommerce Payment systems will be considered an advantage.
• Familiarity with e-commerce platforms and systems, such as Magento, Shopify, WooCommerce or similar will be considered an advantage.
• Strong professional speaking and writing skills in both Greek and English.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC Payment Systems is seeking to recruit a dynamic individual to fulfil the role of a Call Center Agent for its Customer Contact and Support Department based in Nicosia.

The ideal candidate should be a strong team player and a quick learner and be able to deliver a superior customer experience in a fast-paced, demanding and highly regulated environment.
The Call Center Agent will ensure timely and accurate resolution to customer inquiries and issues in accordance with the organization’s service standards.

As the voice of our company, the Call Center Agent must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping customers and driving their satisfaction.

Job Duties:

• Respond to incoming contacts in an efficient, timely and professional manner
• Adhere to company’s policies and procedures when interacting with customers
• Stay up to date regarding company’s products, services and policies
• Identify customer needs, research issues, resolve complaints and provide solutions
• Maintain accurate customer records in Customer Relationship Management (CRM) system and complete call logs and reports
• Follow-up complicated customer calls where required
• Escalate priority issues to management, when the need arises
• Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact
• Obtain and evaluate all relevant data to handle complaints and inquiries
• Recommend improvements for systems and processes to boost organizational efficiency
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and issues are handled appropriately

Required skills/qualifications:

• Secondary education. Tertiary education (bachelor’s degree preferably in computer science) will be considered a plus
• Experience in a call center environment will be considered an additional qualification
• Excellent customer service skills to ensure that customers receive satisfactory service
• Superior listening, verbal and written communication skills
• Strong analytical and problem-solving skills to identify issues and determine the most effective solutions
• Good command of both Greek and English language
• Ability to work under pressure in a fast-paced work environment
• Ability to work with multiple technology platforms and systems
• Stamina to handle high volumes of calls and consistently provide excellent service
• Ability to remain calm and polite when dealing with unsatisfied customers
• Willingness to work on shifts (incl. night shifts), weekends and public holidays

24-hour shift system/ 3 shifts:

• Morning
• Afternoon

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC Payment Systems Ltd is seeking to recruit a dynamic and highly skilled Budget and Control Analyst to support our growing Finance Team based in Nicosia.

The Budget and Control analyst will be responsible for assisting with financial forecasting, budgeting, and analysis to support strategic decision-making across the organization.

The ideal candidate will have strong financial modeling skills, a solid understanding of accounting principles and excellent communication abilities.

Job Duties:

• Assist in the preparation of annual budgets, forecasts and long-range financial plans
• Develop and maintain financial models for various business units and projects
• Analyze financial data to identify trends, variances and opportunities for improvement
• Collaborate with cross-functional teams to gather relevant information for financial analysis
• Support the monthly financial reporting process, including variance analysis and management reporting
• Prepare ad-hoc financial analyses and reports as needed to support decision-making
• Assist in the evaluation of potential investments, mergers and acquisitions
• Continuously improve financial processes and systems to enhance efficiency and accuracy

Required skills/qualifications:

• Bachelor’s degree in Finance, Accounting, or related field
• Professional qualification (ACA, ACCA, CFA)
• 1-3 years of experience in finance related role
• Strong financial modeling and analytical skills
• Proficiency in Microsoft Excel and financial software applications
• Knowledge of accounting principles and financial statement analysis
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and problem-solving abilities

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic individual to fulfil the role of a Cyber Security Analyst for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player, possess strong analytical skills and be able to effectively multitask in a fast-paced, demanding and highly regulated environment. The Cyber Security Analyst will ensure that the day-to-day activities related to security monitoring and incident response run smoothly. Will coordinate urgent and complex incidents and ensure that appropriate countermeasures are taken in a timely manner.

Job Duties:

• Manage JCC’s SIEM solution and configure correlation rules on the system.
• Manage other security systems such as EDR, File Integrity Monitoring etc
• Monitor and analyse logs/alerts/reports from various systems and applications to identify threats and baseline deviations
• Manage/investigate alerts, report security incidents and coordinate to ensure their timely resolution
• Ensure Security Operations Centre (SOC) is up to date with the latest changes to JCC’s environment
• Seek, analyse and use cyber threat intelligence from vendors, 3^rd party vulnerability announcements, and other intelligence feeds to identify and evaluate current and emerging security risks
• Report current and emerging security risks to Information Security Function
• Performs proactive threat hunting
• Lead and execute the vulnerability assessment to identify weaknesses, assess the effectiveness of existing controls and recommend remediation actions to the responsible stakeholders
• Works with Information Security Function to define the scope of the penetration tests with external vendors

Required skills/qualifications: 

• Network traffic analysis tools such as Wireshark, TCPDump, etc
• Basic understanding of Windows, Active Directory, Linux, TCP/IP networking and security best practices
• Understanding of internet protocols such as HTTP, SMTP, DNS, SSL/TLS, etc
• Experience with vulnerability scanning tools
• Experience in log analytics / SIEM tools
• Experience in cyber security controls (such as NG Firewalls, IPS, Email/Web security, Web application firewalls, EDR/NDR, DLP, etc.)
• Analytical and critical thinking with attention to detail
• Self-motivated and able to work under minimal supervision
• Minimum 3 years of experience working in SOC or other Cybersecurity field
• Strong analytical and conceptual thinking skills
• Excellent planning, problem solving and organizational skills
• Ability to quickly absorb technical concepts and effectively communicate them to a non-technical audience
• Ability to work on multiple projects/ systems simultaneously
• Excellent spoken and written Greek and English communication skills
• Team player with excellent interpersonal and relationship skills

Nice to have skills/qualifications:

• Experience with commercial or opensource Threat Analysis tools
• Programming (i.e., Python, Bash, C)
• Experience in Ethical hacking/Penetration testing
• Web application security
• Computer forensics/Malware analysis
• Security related Qualifications (CISSP, GCIH, CEH, OSCP)

Academic Qualifications:

• Bachelor’s Degree in the field of Computer Science/ Engineering Information Technology or Business Information Systems or related field
• Cyber/Information Security degree or equivalent work experience
• Master’s Degree in Information Security related field will be considered an advantage

An attractive remuneration package will be offered to the successful candidate. All applications will be handled with complete confidentiality.

JCC Payment Systems Ltd is seeking to recruit a dynamic individual to fulfil the role of a Systems Engineer for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player and should possess strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment. The Systems engineer is responsible for the design, implementation and maintenance of the systems infrastructure of the company.

Job Duties:

• Maintains and supports workstations, servers, operating systems, application software, automation tools, virtualisation and storage systems
• Prepares and implements configuration changes and upgrades to systems to support new projects, meet compliance requirements and replace aging technology
• Monitors systems, performs preventive maintenance, and detects and fixes defects
• Applies new versions and patches and mitigates system vulnerabilities
• Performs capacity planning and performance tuning
• Implements and maintains the systems backup and redundancy strategies
• Configures and maintains the systems in accordance with the company’s security and compliance requirements
• Develops and maintains technical documentation
• Provides support and assistance to users and customers

Skills/Qualifications:

• ΑΙΧ and Linux operating systems
• Storage systems
• Backup systems
• Monitoring, management and automation tools
• Analytical and problem-solving abilities
• Strong interpersonal and team working skills
• Excellent command of the Greek and English languages, both verbal and written

Academic Qualifications:

• University degree in Information Technology or relevant professional certifications

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC Payment Systems Ltd is seeking to recruit a dynamic individual to fulfil the role of a Systems Engineer for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player and should possess strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment. The Systems engineer is responsible for the design, implementation and maintenance of the systems infrastructure of the company.

Job Duties:

• Maintains and supports workstations, servers, operating systems, application software, automation tools, virtualisation and storage systems
• Prepares and implements configuration changes and upgrades to systems to support new projects, meet compliance requirements and replace aging technology
• Monitors systems, performs preventive maintenance, and detects and fixes defects
• Applies new versions and patches and mitigates system vulnerabilities
• Performs capacity planning and performance tuning
• Implements and maintains the systems backup and redundancy strategies
• Configures and maintains the systems in accordance with the company’s security and compliance requirements
• Develops and maintains technical documentation
• Provides support and assistance to users and customers

Skills/Qualifications:

• Windows operating system, Active Directory, Exchange Server, Office 365
• Microsoft Azure
• VMWARE Virtualisation infrastructure
• Monitoring, management and automation tools
• Analytical and problem-solving abilities
• Strong interpersonal and team working skills
• Excellent command of the Greek and English languages, both verbal and written

Academic Qualifications:

• University degree in Information Technology or relevant professional certifications

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.