ΕΡΓΑΣΙΑ ΣΤΗΝ JCC

JCC Payment Systems Ltd is seeking to recruit a dynamic individual to fulfil the role of a Systems Engineer for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player and should possess strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment. The Systems engineer is responsible for the design, implementation and maintenance of the systems infrastructure of the company.

Job Duties:

• Maintains and supports workstations, servers, operating systems, application software, automation tools, virtualisation and storage systems
• Prepares and implements configuration changes and upgrades to systems to support new projects, meet compliance requirements and replace aging technology
• Monitors systems, performs preventive maintenance, and detects and fixes defects
• Applies new versions and patches and mitigates system vulnerabilities
• Performs capacity planning and performance tuning
• Implements and maintains the systems backup and redundancy strategies
• Configures and maintains the systems in accordance with the company’s security and compliance requirements
• Develops and maintains technical documentation
• Provides support and assistance to users and customers

Skills/Qualifications:

• ΑΙΧ and Linux operating systems
• Storage systems
• Backup systems
• Monitoring, management and automation tools
• Analytical and problem-solving abilities
• Strong interpersonal and team working skills
• Excellent command of the Greek and English languages, both verbal and written

Academic Qualifications:

• University degree in Information Technology or relevant professional certifications

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC Payment Systems Ltd is seeking to recruit a dynamic individual to fulfil the role of a Systems Engineer for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player and should possess strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment. The Systems engineer is responsible for the design, implementation and maintenance of the systems infrastructure of the company.

Job Duties:

• Maintains and supports workstations, servers, operating systems, application software, automation tools, virtualisation and storage systems
• Prepares and implements configuration changes and upgrades to systems to support new projects, meet compliance requirements and replace aging technology
• Monitors systems, performs preventive maintenance and detects and fixes defects
• Applies new versions and patches and mitigates system vulnerabilities
• Performs capacity planning and performance tuning
• Implements and maintains the systems backup and redundancy strategies
• Configures and maintains the systems in accordance with the company’s security and compliance requirements
• Develops and maintains technical documentation
• Provides support and assistance to users and customers

Skills/Qualifications:

• Windows operating system, Active Directory, Exchange Server, Office 365
• Microsoft Azure
• VMWARE Virtualisation infrastructure
• Monitoring, management and automation tools
• Analytical and problem-solving abilities
• Strong interpersonal and team working skills
• Excellent command of the Greek and English languages, both verbal and written

Academic Qualifications:

• University degree in Information Technology or relevant professional certifications

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic individual to fulfil the role of a Database Administrator for its Technology Infrastructure department based in Nicosia.

The ideal candidate should be a strong team player, possess strong analytical skills and be able to effectively multitask in a fast-paced, demanding and highly regulated environment. The Database Administrator will ensure that the day-to-day activities related to database management run smoothly.

Job Duties:

• Function as a database administration subject matter expert, providing technical guidance and support in all aspects of database administration.
• Analyse business and technical requirements to determine the most appropriate database solutions that align with business objectives, including commercial and open-source options.
• Translate customer requirements into technical solutions and ensure seamless integration and optimal performance using various database technologies.
• Perform software analysis, scripting, testing and troubleshooting to develop and maintain robust and efficient database systems for various database platforms.
• Provide comprehensive support to users, addressing their questions and issues related to database functionalities.
• Develop and execute comprehensive end-to-end test cases, validating database system design and functionality based on business requirements and considering various database architectures.
• Take ownership of project delivery, overseeing the entire project lifecycle from design to deployment and post-deployment support for various database platforms.
• Conduct in-depth root cause analysis to investigate and resolve issues and errors, minimize system disruption and optimize performance across multiple database technologies.
• Collaborate with software vendors and open-source communities to evaluate and implement new features and system changes, ensuring continuous improvement.
• Deliver technical and operational training to users, enabling them to effectively utilize and maximize the benefits of database systems, including various commercial and open-source options.
• Designing database backup, archiving and storage strategy.
• Identifying, reporting and managing database security issues, audit trails and forensics.

Required skills/qualifications:

• Solid database administration skills.
• Hands-on experience in Microsoft SQL databases.
• Solid understanding of testing concepts and methodologies to ensure the delivery of high-quality and reliable database solutions for multiple database platforms.
• Excellent analytical and problem-solving skills with the ability to efficiently identify and resolve complex database issues.
• Excellent communication skills, both verbal and written, in Greek and English, enabling effective collaboration and clear documentation.
• Self-motivated and able to work under minimal supervision.
• Minimum of 1 year of relevant experience in a similar position and industry.

Nice to have skills/qualifications:

• Familiarity with Oracle technologies such as Golden Gate, Data Guard and RAC.
• Experience in Microsoft Always-On for database failover clustering and availability solutions.
• Experience in database administration on cloud-based platforms.
• Familiarity with MariaDB, MySQL and NoSQL technologies.
• Proficiency in scripting languages (e.g., PowerShell, Python, or Bash) for task automation and database administration.
• Experience in all phases of test execution, including test planning, execution and reporting.

Academic Qualifications:

• Computer Science/Engineering degree or equivalent work experience.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic and motivated individual to join our team as an Internal Legal Advisor. The successful candidate will play a key role in supporting the company’s legal and regulatory obligations, providing expert advice on a wide range of legal matters relating to payments, contracts and competition law, data protection and regulatory compliance.
The ideal candidate should possess strong organisational, analytical and multitasking skills, with the ability to handle multiple priorities effectively and deliver high-quality work in a fast-paced work environment. Excellent communication and interpersonal skills are essential, as the role involves close collaboration with various internal departments, regulators and external partners. A proactive and solution-oriented mindset, combined with a high level of professionalism and integrity is key to succeeding in this role.

Job Duties:

• Monitor, interpret, and analyse applicable laws, regulations, and directives relevant to the company’s operations, including payments legislation, financial services framework, data protection, employment law, anti-money laundering and sanctions and competition law.
• Provide legal advice and support to management and internal departments on a wide range of legal and regulatory matters.
• Draft, review and negotiate a variety of legal documents, contracts and regulatory correspondence.
• Manage the company’s contractual arrangements, including maintaining accurate records, tracking key terms and ensuring timely renewals or terminations.
• Carry out company administration duties, including preparing and submitting filings to the Registrar of Companies.
• Conduct legal research and prepare written opinions or guidance on legal issues impacting the business.
• Review and draft formal correspondence and material to be shared with clients, vendors, regulators, and other third parties, ensuring legal accuracy and clarity.
• Liaise and coordinate with external legal advisors on complex matters, litigation, or specialised legal areas.
• Assist in the identification and mitigation of legal risks and contribute to internal policy development and compliance initiatives.
• Maintain and communicate up-to-date knowledge of developments in relevant areas of law and ensure internal awareness and adaptation where necessary.

Skills/Qualifications:

• Bachelor’s degree in Law (LLB).
• Completion of the Cyprus Bar exams.
• A postgraduate degree in Law (LLM), or other relevant professional qualification will be considered an advantage.
• Minimum of 3-5 years of relevant post-qualification legal experience.
• Experience in drafting, reviewing, and negotiating legal documents and commercial agreements.
• Strong legal research skills.
• Excellent communication skills, both verbal and written, in Greek and English.
• Strong attention to detail and accuracy in legal drafting and contract management.
• Ability to manage multiple priorities in a fast-paced environment and meet tight deadlines.
• Self-motivated, proactive, and able to work independently.
• High level of professionalism, integrity and confidentiality.
• Strong interpersonal skills and the ability to work effectively with cross-functional teams, senior management, and external stakeholders.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and legal research databases; experience with legal and contract management tools will be considered an advantage.
• Experience in the below will be considered as an advantage:

-Working in or advising payment institutions, electronic money institutions, or other regulated financial entities.
-Prior experience in corporate, financial services law, and regulatory frameworks applicable to payment institutions.
-Familiarity with European regulatory frameworks such as PSD2, DORA, AML Directives, and GDPR.
-Familiarity with company administration tasks, including Registrar of Companies filings.
-Prior experience in regulatory filings and correspondence with the Central Bank of Cyprus or other supervisory authorities.
-Exposure to legal tech tools or contract lifecycle management systems.
-Prior in-house legal experience, demonstrating business-oriented legal advice.

• Additional certifications in compliance or data protection will be considered as an advantage

Academic Qualifications:

• Bachelor’s degree in Law (LLB) from a recognised university.
• Completion of the Cyprus Bar exams.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC Payment Systems Ltd is seeking to recruit a dynamic individual to fulfill the role of a Technical Analyst to be part of its IT Business Applications Department based in Nicosia.
The ideal candidate should be a strong team player and should possess strong analytical and problem-solving skills and be able to effectively multitask in a fast-paced environment.
The Technical Analyst should be able to translate business needs into technical solution design and delivery and be able to relate technological aspects of the requirements with the functional/business requirements of JCC’s Digital channels and mainly for the e-Commerce payment gateway.

Job Duties & Responsibilities:

• Collaborate with internal and external stakeholders to understand their business needs.
• Design high performance technical solutions based on business requirements.
• Convert the business requirements into technical solution documents and interface with vendors to explain the technical details of the solution.
• Prioritize and manage multiple requests, projects and activities typically working under pressure.
• Manage projects from technology perspective including requirement gathering, implementation, testing, production deployment and post-production support.
• Facilitate communication between developers, product designers and business stakeholders.
• Develop comprehensive end-to-end test cases and execute testing at data, interface and application levels to confirm that these are designed in accordance with the solution.

Qualifications & Skills:

• Strong analytical and conceptual thinking skills.
• Excellent planning, reporting, problem solving and organization skills.
• Ability to quickly absorb technical concepts and effectively communicate them to a non-technical audience.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Team player with excellent interpersonal and relationship skills.
• Excellent spoken and written Greek and English communication skills.
• Basic knowledge in writing SQL scripts.
• Previous experience in similar role will be considered as advantage.
• Basic knowledge of programming languages will be considered as advantage.
• Bachelor’s Degree in the field of Computer Science/Engineering, Information Technology or Business Information systems or related field.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking a highly motivated and experienced Product Manager to join our team and lead the development and delivery of innovative Merchant Acquiring and Financial Services solutions in an ever-evolving digital landscape. As a key member of the product team, the Product Manager will be responsible for the delivery and ongoing management of scalable, efficient and user-friendly merchant acquiring solutions that support customer acquisition, onboarding, compliance and ongoing client engagement.

Key Responsibilities:

• Define a clear and compelling product vision, direction and purpose, as well as a plan outlining how the product will achieve its goals.
• Create product roadmap including feature releases and milestones, features prioritisation and enhancements.
• Collaborate with all stakeholders to bring the product to life, bridging communication gaps via ensuring that everyone involved has a shared understanding.
• Manage the product backlog, ensuring it is well-prioritised and clearly defined based on user feedback and changing market conditions.
• Translate business requirements into user stories and acceptance criteria to guide the development team.
• Develop strategies for launching the product to the market, working with the marketing team to create messaging, positioning and promotional material.
• Define and track key performance indicators (KPIs) to assess the product’s performance in the market. Collect and analyse user feedback to identify areas for improvement.

Qualifications & Skills:

• Bachelor’s degree in Business, Finance, Computer Science, or a related field (Master’s preferred).
• Proven experience as a Product Manager or similar role, preferably within the financial services or payment industry.
• Balance of technical knowledge and business acumen is a must.
• Excellent communication, presentation and writing skills.
• Ability to work collaboratively with cross-functional teams, partners and stakeholders to drive collaboration and alignment.
• Experience with Product Management tools for backlog creation, prototyping, journey mapping etc., as well as other tools such as Excel, Visio, Jira, Confluence and business intelligence platforms.
• Excellent appreciation of current market technology and transformation trends (e.g., Data, Analytics & AI, Cloud, Emerging Technologies, Digital Economy, Platform-based models etc.) and how these are likely to impact key industry players.
• Product certification (e.g., CSPO, SAFe PO/PM) is a plus.
• Familiarity with card scheme rules, regulatory frameworks such as PSD2 and PCI DSS compliance is a plus.
• Knowledge of project management and agile methodologies is a plus.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

This Role is pivotal in designing, implementing and maintaining the Company’s networking and communications infrastructure, ensuring security, reliability and compliance with Organisational policies.

Duties and Key Responsibilities:

• Maintain and support all network and communications hardware and software, including Local Area Network (LAN), Wide Area Network (WAN), Internet and Disaster Recovery site connectivity systems.
• Prepare and implement configuration changes and upgrades to support new projects, compliance requirements and technology refreshes.
• Monitor infrastructure, perform preventive maintenance and proactively detect and resolve issues.
• Apply updates, patches and mitigate system vulnerabilities.
• Conduct capacity planning and performance tuning.
• Implement and maintain backup and redundancy strategies for the infrastructure.
• Configure and maintain the systems in accordance with the company security and compliance requirements.
• Develop and maintain comprehensive technical documentation.
• Provide support and assistance to users and customers.
• Drive continuous improvement and innovation within the infrastructure environment.

Skills/Qualifications:

• University degree in Information Technology, Electrical or Electronic Engineering.
• Strong understanding of networking and communications architectures.
• Solid knowledge of routing and switching technologies and protocols.
• Good understanding of unified communications and network access control.
• Basic knowledge of wireless technologies.
• Hands-on experience with monitoring and management tools.
• Familiarity with security technologies such as Firewall, IPS, WAF, MDM, DLP, FIM and other security technologies will be considered an advantage.
• Strong interpersonal and teamwork skills.
• Positive attitude, high energy and a proactive mindset.
• At least 2 years of experience in a similar role.
• Professional certifications (e.g. CCNA, CCNP, CISSP) will be considered an advantage.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC is seeking to recruit a dynamic individual to fulfil the role of a Software Support Engineer to be part of its Digital, Information & Technology Department based in Nicosia.

The Support Engineer will play a crucial role in providing technical assistance and support to our customers and internal teams. The candidate will be responsible for resolving technical issues related to the e-commerce platform, ensuring smooth operations and delivering top-notch customer support. Additionally, candidate will actively contribute to software improvement initiatives, identifying areas for enhancement and working closely with the development team and the software vendors to implement solutions that enhance platform performance and user experience.

Job Duties/ Main Responsibilities:

• Provide technical support for payment applications, ensuring maximum uptime and resolving issues in a timely manner.
• Identify, troubleshoot and resolve system issues related to payment applications, collaborating with cross-functional teams as needed.
• Monitor application performance and system logs to detect anomalies, proactively address potential issues and ensure system integrity.
• Collaborate with development teams to support integration projects, ensuring compatibility with third-party systems and payment schemes (Visa, Mastercard, etc.).
• Work closely with software vendors to implement new solutions or changes that enhance platform performance and user experience.
• Assist in the testing, deployment and rollout of new features, updates, and patches to the payment applications.
• Maintain accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guides.
• Ensure all activities adhere to security and compliance standards, particularly those set by payment schemes and regulatory bodies (e.g., PSD2, PCI DSS).
• Provide guidance and training to internal users on application functionality and best practices.

Personal Skills, Knowledge, Experience and Qualifications:

• Bachelor’s Degree or equivalent in Computer Science or other relevant subjects.
• Knowledge of Web services, API integrations and authentication services.
• Basic Knowledge of Linux and Microsoft operating systems.
• Basic knowledge of SQL, PL/SQL and database systems.
• Strong troubleshooting and problem-solving skills with the ability to analyze and resolve complex technical issues.
• Team player with excellent interpersonal and relationship skills.
• At least 1 year of experience in software support position or a related role will be considered an advantage.
• Basic knowledge of programming languages will be considered an advantage.
• Basic knowledge of networking concepts, including TCP/IP, DNS, VPN, firewalls, and load balancing.
• Previous experience in ecommerce payment systems will be considered an advantage.
• Familiarity with e-commerce platforms and systems, such as Magento, Shopify, WooCommerce or similar will be considered an advantage.
• Strong professional speaking and writing skills in both Greek and English.

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.

JCC Payment Systems Ltd is looking to hire a Call Center Agent for its Customer Contact and Monitoring Department in Nicosia.

The role involves assisting customers, answering questions, and resolving issues in line with company standards. The ideal candidate is a team player, learns quickly and enjoys helping customers in a busy and regulated environment.
As the voice of the company, the Call Center Agent should have good communication skills and a positive, customer focused attitude.

Job Duties/ Main Responsibilities:

• Respond to incoming contacts in an efficient, timely and professional manner
• Perform outbound calls when required
• Adhere to company’s policies and procedures when interacting with customers
• Stay up to date regarding company’s products, services and policies
• Identify customer needs, research issues, resolve complaints and provide solutions
• Follow-up complicated customer calls where required
• Escalate priority issues to management, when the need arises
• Route customer’s inquiries to the appropriate department if the issue cannot be resolved on the first point of contact
• Build positive relationships with customers, ensuring that all questions and issues are handled appropriately

Personal Skills, Knowledge, Experience and Qualifications:

• Secondary education
• Experience in a call center environment will be considered an additional qualification
• Excellent customer service skills to ensure that customers receive satisfactory service
• Active listening, verbal and written communication skills
• Strong analytical and problem-solving skills to identify issues and determine the most effective solutions
• Good command of both Greek and English language
• Ability to work under pressure in a fast-paced work environment
• Ability to work with multiple technology platforms and systems
• Stamina to handle high volumes of calls and consistently provide excellent service
• Ability to remain calm and polite when dealing with unsatisfied customers
• Ability to work on shifts, weekends and public holidays

An attractive remuneration package will be offered to the successful candidate.
All applications will be handled with complete confidentiality.