We suggest that you contact JCC call centre to resolve the issue directly, prior to submitting your complaint. If this is not feasible, then you may use one of the following methods in order to submit your complaint:
1. By phone
Through our Call Centre Line, (Tel: 22868000). The Call Centre Line is a 24-hours service and it operates daily (24/7). All calls are being recorded.
2. In Writing
To the mailing address of JCC:
JCC Payment Systems Ltd
Customer Complaints Function
PO BOX 21043
3. Via Internet
You may send us your complaint to the following email address: firstname.lastname@example.org or by submitting the “web form” below.
When a complaint is submitted, it is essential that you include the following important information:
- Full name
- Merchant number given by JCC (if it concerns merchant registered with JCC)
- Merchant name (if it concerns merchant registered with JCC)
- Telephone Number
- Detailed description of your complaint