GENERAL FAQS FOR MERCHANTS
If you’re having a problem with your account, take a look at our General FAQs first. We may have a solution for you. If you need further assistance, JCC technical support is available 24 hours a day, 7 days a week.
If you’re having a problem with your account, take a look at our General FAQs first. We may have a solution for you. If you need further assistance, JCC technical support is available 24 hours a day, 7 days a week.
For Verifone models:
Select Batch -> Batch transmit
Enter the 4-digit password
Select transmit batch
Keep the printout for your records
For Ingenico models:
Press Button F1
Select 1 (“close batch”)
Enter the 4 digit-password
Keep the printout for your records
Once this functionality is activated on the POS terminal in order to perform an offline transaction please follow the below steps on the JCC POS terminal:
1. Select “SALE”
2. Select “OFFLINE”
3. When prompted to “ENTER PASSWORD”, enter the confidential merchant password (usually known only by supervisors) followed by the green button
4. When prompted to “ENTER AMOUNT IN EUR”, enter the transaction amount followed by the green button
5. Insert/swipe the card in the POS terminal
6. When prompted to enter “AUTH NUMBER”, enter the current date in the format DDMMYY (or any other 6-digit number you wish to have as a reference for these offline transactions) followed by the green button
7. When prompted, remove the card from the reader and return it to the customer along with his/her copy of receipt
Important Note
Offline Transactions are to be performed at the merchant’s own risk considering that these may be disputed by the cardholders.
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