GENERAL FAQS FOR MERCHANTS

The Interchange Fees and the Card Scheme Fees are charges that are determined and adjusted by the International Card Schemes.

The Interchange Fees are presented in the following hyperlinks:

– Visa
– Mastercard

The Card Scheme Fees are presented in the following hyperlinks:

– Visa [1/10/2025]
– Mastercard [7/1/2026]

You can find your POS terminal number at the top of any sales receipt. The number starts with 00xxxxx-xx-x-xx (12 digits). For VeriFone models, press the second key from the left below the screen. For Ingenico models, press the arrow down key.

Please call our 24-hour helpline.

Daily (batch) transactions cannot be sent automatically. You must send them manually.

For Verifone models:

Select Batch → Batch transmit
Enter the 4-digit password
Select transmit batch
Keep the printout for your records

For Ingenico models:

Press Button F1
Select 1 (“close batch”)
Enter the 4-digit password
Keep the printout for your records

Please call our 24-hour helpline.

The offline functionality can be enabled remotely on JCC’s Retail POS terminal(s) upon agreement between JCC and the merchant.

Once activated, follow these steps:

1. Select “SALE”
2. Select “OFFLINE”
3. Enter the confidential merchant password and press the green button
4. Enter the transaction amount and press the green button
5. Insert/swipe the card
6. Enter AUTH NUMBER (DDMMYY or another 6-digit reference)
7. Remove the card and return it with the receipt

Important Note:
Offline Transactions are performed at the merchant’s own risk as they may be disputed by cardholders.